CHC Continuum

From the founder

Continuum comes from a very personal place for me. Long before it became a company, it started with something I watched my own mother go through.

Years ago, my mother needed a back brace.

She had a primary care physician who had known her for years, an orthopedic surgeon, a home health team and a supplier. Everyone involved wanted the same thing: to get her out of pain.

But the brace took more than two weeks to reach her.

A referral was sent. Then another signature was needed. Paperwork moved between offices while her physician was seeing a full day of patients.

And my mother kept waiting.

What stayed with me was seeing her physician. He wanted to help, but there was only so much one person could carry between caring for patients, answering calls and keeping paperwork moving.

That was when I understood the real problem.

The people were not failing. The work between them was.

Everyone had one part of my mother's care, but nobody's job was to make sure all those parts came together and kept moving.

I wanted to change that, so patients would not have to suffer through the process and practices would not have to keep carrying that burden themselves.

That is why I started Continuum.

We take over the operational work that builds up when third-party ancillary providers become involved in a patient's care. We help keep that work moving, give teams visibility into what is still open, and give physicians more time to focus on their patients.

Nate Drake

Founder, Continuum

2 weeksand countingstill in pain1Primary carewrites the referral2Orthopedic surgeonspecifies the brace3Brace supplierneeds one more signature4Home healthwaiting to fit it
A back brace. Four people, all of them doing their part. More than two weeks.

Our team

Meet Hailey, our outreach executive.

Hailey Rodriques, Outreach Executive · CHC Operations

Hailey Rodriques

Outreach Executive · CHC Operations

Hailey is early in her career and already clear about what she wants to spend it on. She came up through health technology, and has spent her time since learning the community health world properly — how a center runs its week, where the hours disappear, which parts of it cost the most.

What holds her there is who these centers serve. CHCs and FQHCs take the patients nobody else takes, on budgets that never quite stretch, and they do it anyway. Her work is giving those teams their time back — so the care they already want to give is the care that actually arrives.

How we are built

A platform, our people, and AI — working as one.

Most companies sell you software and leave the work to you. We do three things instead. A platform, so everything on a patient sits in one place. People, who make the calls and chase the paperwork until it is done. And software reading charts in the background, catching what a busy week hides.

01Platform02Expert Team03AI
01 of 03 · Platform

One platform for visibility, workflow and revenue.

Continuum brings the work around each patient into one place, so your team can see what is open, what needs attention and what has been completed.

Less time searching. Better follow-through. More visibility into work and revenue opportunities across the practice.

  • See patient work, tasks and open items in one place
  • Give teams a clear view of what needs attention
  • Identify care activity and revenue opportunities that may otherwise be missed
  • Work alongside the EHR and workflows you already use
Care coordination platform: tablet dashboard with care plan, patient timeline, tasks, referrals and eRx all surfaced together
02 of 03 · Expert Team

A team that takes the work off your team.

Technology can show what needs to happen. Our coordination team helps make sure it actually happens.

We handle the calls, follow-ups, paperwork and communication with third-party providers, giving your staff and physicians more time for patients and higher-value work.

  • Take over calls and communication with ancillary providers
  • Follow up on documents, signatures and missing information
  • Keep open work moving until it is completed
  • Give staff and physicians back time they would otherwise spend chasing work
Operational team: six teammates coordinating care — on phones, reviewing charts, writing notes, working at computers
03 of 03 · AI

AI that finds what needs attention before it gets missed.

Continuum uses AI to review information, surface missing work and identify opportunities that are easy to overlook when teams are busy.

It helps our team work faster, gives your practice better visibility and helps uncover work that can support additional revenue.

  • Surface missing documents, signatures and follow-ups
  • Identify work that needs attention earlier
  • Help uncover eligible care coordination and revenue opportunities
  • Give our experts the information they need to act faster
AI intelligence: hands reaching toward a glowing decision core surrounded by data streams and network connections
Quickest integrationLive inside your EHR the same day.
Free to useFor every Community Health Center.
Join now